Refund Policy

If Marlowe can't deliver 100 verified buyers with cited research, immediate refund — no questions. Plus 30 days to change your mind for any other reason.

"Deliver" specifically means: Marlowe finishes the research pipeline and produces at least 100 prospect profiles in your dashboard, each with a verified email address, a company summary, and the reasoning for why they were selected. If Marlowe stops short of that bar — for any reason on our side — we refund the full amount within 5 business days, no questions asked.

Even if Marlowe delivered, you have 30 days from purchase to request a refund for any reason. Email hello@marloweapp.com with your account email and the reason (a sentence is fine). We process refunds within 5 business days of receiving the request.

We can't refund the value of emails you sent through your own Gmail before requesting the refund — those left your account, and recipients have already received them. We also can't refund deliberate terms-of-service violations (sending content we'd describe as harassing, deceptive, or unlawful).

Email hello@marloweapp.com from the email address on your account. Include:

• The Stripe receipt number (or just the date of purchase)
• A sentence on the reason

We refund to the original payment method via Stripe. Bank/card processing time varies (typically 5–10 business days after we issue the refund).

Please email us before filing a chargeback — we resolve almost every request within a few hours, and a direct refund reaches you faster.