Terms of Service

A Marlowe campaign is a one-time service in which Marlowe researches up to 100 verified B2B prospects matching the buyer profile you specify, generates three personalized email drafts per prospect (subject + body + reasoning), and places those drafts in your connected Gmail account for you to review and send.

Marlowe does not send email on your behalf. You send each email yourself from your Gmail account. We monitor reply activity on threads you started through Marlowe so we can show you a funnel dashboard.

The price of a single campaign is shown at checkout in US dollars and is collected up front via Stripe. Sales tax may be added based on your billing location.

One Marlowe account is entitled to one active campaign at a time. Running a second campaign requires a new purchase.

See our full Refund Policy. In short: if Marlowe cannot deliver 100 verified buyers with cited research, we refund you in full. Beyond that, you have 30 days from purchase to request a refund for any reason.

You agree to:

• Use the Service for your own business and not to send unsolicited bulk email beyond the rate we recommend in-app (10–15 sends per day).
• Comply with applicable anti-spam laws (CAN-SPAM, GDPR, CASL, PECR) in the jurisdiction where you and your recipients are located, including providing valid opt-out mechanisms in the messages you send.
• Not use the Service to send content that is harassing, deceptive, or unlawful.
• Keep your authentication credentials secure.

We may suspend or terminate accounts that violate these terms or that we reasonably believe are being used for abuse. We'll refund any unused campaign value at the time of suspension unless the violation was egregious.

The prospect research and email drafts produced by Marlowe are generated by large language models. We aim for high accuracy through source citation and verification, but you are responsible for reviewing every draft before sending it. Inaccurate claims in messages you send remain your responsibility.

The drafts Marlowe generates for your campaign are yours to use, modify, and send under your own name. The Marlowe software, designs, brand, and underlying research methodology remain ours.

The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law. We don't guarantee any specific number of replies, meetings, or customers. Cold outreach outcomes depend on your offer, market, and execution.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us for the campaign giving rise to the claim in the 6 months preceding the claim. We are not liable for consequential, indirect, or lost-profits damages.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws. Disputes will be resolved exclusively in the state or federal courts located in Delaware, except that either party may seek injunctive relief in any competent court to protect its intellectual property.

We may update these Terms. We'll email account holders before material changes take effect. Continued use of the Service after the effective date of the changes constitutes acceptance.

hello@marloweapp.com